Jest

Digital product

Rethinking the billing experience with a new digital product.

Jest is a project born out of a collaboration with ECIPA, the training body of the CNA in Catania, which offers services and training programmes to craft businesses, SMEs and professionals in the local area. Jest was developed in response to the need to manage a large and diverse user base; it is an intuitive and comprehensive management system, designed to simplify the administrative management of clients. The aim was to develop a tool capable of managing the provision of different services to various users, creating electronic invoices and maintaining orderly and efficient management control, whilst eliminating the complexities of traditional systems.

We worked with a focus on the needs of the users who utilise the management system. After analysing the complexity of the process through Discovery, we carried out UX Research to validate the idea. For this reason, we conducted Stakeholder Interviews, from which we obtained valuable information that allowed us to fully understand their needs. We created a management system that perfectly meets the needs of users, simplifies service delivery, improves the administrative process, and integrates electronic invoicing in a simple and secure manner.

We designed a management system that perfectly meets user expectations, offering a smooth, intuitive and enjoyable browsing experience. We followed a design process based on UX Research and iterative testing to ensure modular and scalable management. We developed the management system following the Agile approach framework, thus guaranteeing continuous releases and ensuring constant product evolution at the end of each Sprint. For back-end development, we created REST APIs, while for front-end development we chose React with Next-js. Finally, we seamlessly integrated all electronic invoicing dynamics to enable easy and secure transmission to the Interchange System.

Our client

Andrea Milazzo

CEO

“The aim was to create a new management system that would not only enable us to carry out our day-to-day activities – such as creating services and managing invoices – but also provide us with a fast and intuitive way to monitor business operations. BARR succeeded in thoroughly analysing all the user experience issues with the old management system and redesigning them for the new one.”

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